Our People

Team Leader, Healthcare Risk and Claims Management

Denise Dawson joined RCM&D in 2008 as a Risk Management Consultant within the Healthcare Division. She is a nationally recognized healthcare enterprise risk management professional with over 30 years of healthcare experience, more than 20 of which specializing in risk management, regulatory compliance, quality improvement and patient safety.

In her current role, Denise is Team Leader for the RCM&D/SISCO risk and liability claims management services. She provides program leadership and works directly with clients to implement risk mitigation strategies in clinical and non-clinical areas across the healthcare enterprise. In addition, she provides comprehensive professional support services to help clients comply with new and changing regulatory requirements, evaluate emerging exposures through onsite risk assessments, navigate claims processes and develop recommendations and solutions for today’s complex risks. In addition, Denise currently leads RCM&D’s Healthcare Enterprise Risk Management (ERM) service line.

Denise is a former President of the American Society for Healthcare Risk Management (ASHRM). She has also served on the Board for ASHRM for two terms. She is currently an active member of ASHRM affiliated chapters in several states. Denise sits on ASHRM’s Enterprise Risk Management Task Force and the ASHRM Leadership Task Force. She is a faculty member for ASHRM’s ERM Certificate program and Healthcare Risk Management Certificate program. She recently co-authored ASHRM’s second edition of the “ERM Playbook for Healthcare.” Denise speaks nationally on several healthcare enterprise risk management topics.

Before joining RCM&D, Denise began her career as a staff nurse at Geisinger Medical Center, where she spent 19 years advancing to the position of Director Risk Manager.

Education & Professional Development

  • Marywood University – Health Services Administration (MHSA)
  • Bloomsburg University – Nursing (BSN)
  • Geisinger School of Nursing – Registered Nurse Program (RN)
  • Fellow of the American Society for Healthcare Risk Management (FASHRM)
  • Associate in Risk Management (ARM)
  • Certified Professional Healthcare Risk Management (CPHRM)
  • Commercial Lines Coverage Specialist (CLCS)
  • Property & Casualty License

Professional Affiliations & Civic Organizations

  • American Society for Healthcare Risk Management (ASHRM), President 
  • ASHRM State Chapters (PA, MD, NJ, FL, NY), Member
  • Chesapeake Women’s Network
  • Phi Alpha Alpha National Honor Society for Public Affairs and Administration