Baltimore, MD – RCM&D has been awarded the E&O Plus Quality Management Award for the 32nd consecutive year, a recognition honoring insurance agencies that maintain a consistently high standard of quality management in client service. RCM&D is one of only 13 agencies nationwide to earn this distinction and remains the only recipient in Maryland.
“Receiving this recognition for 32 years showcases the consistency and care our team brings to every client relationship,” said Matt Kahn, President of RCM&D. “Our commitment to quality management shapes the way our team works every day, and this milestone reflects our ongoing focus on delivering meaningful service and measurable results.”
Presented by Assurex Global and The Council of Insurance Agents & Brokers (CIAB), the E&O Plus program was established in 1986 to support growing agencies that insure complex risk. The program offers a structured, comprehensive approach to operational efficiency, helping RCM&D strengthen the way it serves clients across divisions.
“This recognition reflects the effort our team puts in behind the scenes to uphold the highest standards,” said Samantha Morrison, RCM&D’s Quality Assurance and Compliance Manager. “By following E&O Plus practices and encouraging a culture of continuous improvement, we help ensure our clients receive thoughtful, dependable service and support.”
About RCM&D
RCM&D is ranked among the top independent insurance advisory firms in the United States. Our teams provide strategic consulting and tailored solutions in risk management, insurance and employee benefits. Leveraging more than 140 years of experience, we partner with you to identify and mitigate your unique risks.