RCM&D is honored to accept the E&O Plus Quality Management Award for the 30th consecutive year. This award is presented to insurance agencies showcasing outstanding commitment to quality management in client service. RCM&D is one of 16 agencies with this distinction nationwide, and the only agency in Maryland to have received the award. With the highest standards of professional development, employment satisfaction, workflow and client service in mind, maximum operational efficiency is assured.
Matt Kahn, President of RCM&D states, “Our employees at RCM&D demonstrate consistent dedication to surpassing industry standards of quality, professionalism and customer service. We are beyond proud to receive this accolade for the 30th year in a row, and we are committed to keeping this momentum going well into the future.”
The E&O Plus program was created in 1986 for growing agencies that insure complex risks and is endorsed by Assurex Global and The Council of Insurance Agents & Brokers (CIAB). The program provides RCM&D with a comprehensive approach to operational efficiency allowing for the delivery of exceptional client services.
“At the foundation of all that we do, Quality Management is fundamental to upholding our reputation as one of the nation’s leading client service agencies,” said Donna Fowler, RCM&D E&O Plus Quality Coordinator. “The E&O Plus program empowers our staff with Best Practices and other standards of professional excellence, which is what our clients deserve.”
