Caprisa Scruggs

Client Manager

With over 25 years of industry experience, Caprisa serves as the lead account manager for a multitude of healthcare clients.  In this role, Caprisa assists clients in all aspects of their program administration and management, including marketing and day-to-day service. 

Prior to joining RCM&D, Caprisa held several underwriting positions with increasing responsibility, including underwriting manager for an insurance agency and underwriting specialist with a large direct market company.

  • Serves as the contact for the inHealth Risk Purchasing Group created for member physicians/practices in securing professional liability coverage
  • Assists in developing internal marketing materials
  • Works with physicians/practices to review their insurance needs
  • Compiles rating and claim information for market bids
  • Attends and exhibits at state medical conferences
Account Management
  • Markets new business
  • Serves as liaison between client and carrier
  • Develops tailored insurance solutions to meet the specifics needs of the client
  • Summarizes and analyzes claim and rating information for renewal and market bids
  • Processes program changes and updates
  • Advises clients of terms and conditions for each policy
Designations & Licenses
  • Accredited Customer Service Representative (ACSR)
  • Accredited Adviser in Insurance (AAI)
  • Associate in Insurance Account Management (AIAM)
  • Property/Casualty Consultant License – Virginia, DC, Maryland, North Carolina
  • Life and Health Consultant License - Virginia
Affiliations & Civic Organizations
  • Richmond Medical Group Management Association