Hilary Millspaugh

Hilary Millspaugh joined SISCO as the Business Applications Manager in 2016 and currently serves as the Director of Operations. Hilary brings over 13 years of experience in the insurance industry, specializing in claims and risk management software project management, implementation and support across various business lines, including workers’ compensation, property, general liability and more.

As the Director of Operations, Hilary oversees the SISCO team’s performance and operations. Her responsibilities include, but are not limited to, assisting in the hiring and continued training of employees, leading SISCO’s vendor committee that interviews and monitors preferred vendor partners, supporting and servicing clients, managing SISCO procedures, and coaching team members. Hilary is also responsible for ensuring the compatibility and interoperability of in-house computing systems. Hilary’s direct management responsibilities include overseeing staff responsible for client accounting procedures, bill review, business analysis, client support, compliance and administrative support.

Hilary began her insurance career at SISCO, serving as a Project Manager and Business Analyst from 2007 to 2010. Before returning to SISCO in her current role, she went on to serve as Senior Manager of Support at Aon eSolutions (currently Ventiv Technology) and a Solutions Architect at Systema Software, LLC (currently Insurity).