Marcy Jack, JD, BSN, CPHRM, CPHQ

Marcy joined RCM&D in 2024, bringing along with her over 25 years of experience in healthcare operations.

Marcy works directly with clients to implement risk mitigation strategies in clinical and non-clinical areas across the healthcare enterprise to include acute care, aging services, ambulatory surgery, home care, clinics, medical offices, and other specialties and settings. In addition, she provides enterprise-wide risk professional services to help clients meet regulatory requirements, assess threats and uncertainty, navigate the claims process, and develop tailored solutions for the complex and emerging challenges in the healthcare industry.

Before joining RCM&D, Marcy spent a decade as a Chief Quality Officer for a nonprofit healthcare organization where she led initiatives in risk management, professional and general liability claims, quality improvement, infection prevention and control, emergency preparedness, public safety and security, patient experience, and regulatory and accreditation compliance. Marcy also practiced law in a national civil defense firm based in Delaware and practiced cardiac nursing for several years for various health systems.

Marcy has extensive knowledge and experience in risk management, legal claims handling and litigation management, high reliability healthcare, evidence-based practice, employee wellbeing and safety, policy and process design and implementation, performance improvement, culture of safety, emergency preparedness and response, workplace violence prevention, high consequence infectious disease planning, conflict resolution, health equity, and more.